A look at the use of conversational AI in US call centers, which some agents find helpful and others say leaves the humans with more complex, intense workloads (Lisa Bannon/Wall Street Journal)
A look at the use of conversational AI in US call centers, which some agents find helpful and others say leaves the humans with more complex, intense workloads — Call centers are at the forefront of deploying artificial intelligence, with bots that automate basic tasks and instruct humans how to do their jobs
from Techmeme https://ift.tt/pux2PIG
A look at the use of conversational AI in US call centers, which some agents find helpful and others say leaves the humans with more complex, intense workloads (Lisa Bannon/Wall Street Journal)
![A look at the use of conversational AI in US call centers, which some agents find helpful and others say leaves the humans with more complex, intense workloads (Lisa Bannon/Wall Street Journal)]()
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February 19, 2023
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