How companies use AI in customer service: some to serve clients better, and some to find the "breakpoint" at which their service is so bad that a customer quits (Sharon Terlep/Wall Street Journal)
How companies use AI in customer service: some to serve clients better, and some to find the “breakpoint” at which their service is so bad that a customer quits — Technology lets companies see how badly they can treat consumers, right up until the moment they bolt
from Techmeme https://ift.tt/31gnOnb
How companies use AI in customer service: some to serve clients better, and some to find the "breakpoint" at which their service is so bad that a customer quits (Sharon Terlep/Wall Street Journal)
![How companies use AI in customer service: some to serve clients better, and some to find the "breakpoint" at which their service is so bad that a customer quits (Sharon Terlep/Wall Street Journal)]()
Reviewed by swadu
on
August 04, 2019
Rating:
No comments: